A Message To Our Patients
Grove Orthodontics is committed to serving our patients and our community during the COVID-19 pandemic. In order to support the American Dental Association’s recommendation, we will be postponing all scheduled appointments. If you currently have an appointment that we need to postpone, we will personally reach out to you.
Is your office open?
Our office is currently open to treat patients with urgent needs (pain, infection, broken teeth/lost fillings). We may also be able to see patients who are at risk to have an emergency if their dental problem is left untreated. Prior to seeing patients, we must ask several COVID-19 screening questions.
What if I have a dental emergency?
If you are experiencing a dental emergency, please call our office and we will advise accordingly.
I have an upcoming appointment scheduled. Should I still plan to come for my appointment?
We are still postponing all non-urgent dental care. This means that we are still unable to see routine hygiene and must postpone any elective, non-urgent treatments. All appointments for routine or non-urgent treatments are currently canceled. We are working on personally reaching out to all patients whose appointments need to be postponed. It is not necessary to contact us to check on the status of your next appointment. We will be in touch.
What if I need to reschedule my appointment?
Most appointments are not able to be rescheduled at this time. We will be in touch when we are able to reschedule appointments.
How long will your office be closed for non-urgent treatment?
We are currently following the guidelines recommended to us by state and federal authorities. We will evaluate as the situation evolves and communicate to our patients as soon as we are confident that we can reopen.
I’m a bit nervous to visit your office because of COVID-19. What steps are you taking to prevent the spread of disease?
We are not currently seeing patients who are experiencing flu-like symptoms such as fever, cough, and/or shortness of breath, and/or aches. We are not seeing patients who are awaiting COVID-19 test results, nor are we seeing patients who are currently positive for COVID-19, or recently tested positive. Also, beginning Monday March 16, 2020, we have implemented the following additional procedures:
- We are asking all patients/accompanying parents/guardians to wash hands as they enter our office.
- All patients will be given a pre procedural mouth rinse prior to treatment (ex: Listerine or Peroxyl).
- The team will perform temperature checks on patients before treatment.
- All non-clinical areas of the office will be wiped down with disinfectant wipes on an hourly basis. This includes waiting rooms, restrooms, front desk area, door handles, etc.
- All non-essential items will be removed from non-clinical areas (ex: Keurigs/coffee machines, magazines, toys, etc).
I, or a member of my family, has braces and the appointment has been postponed. What will happen to my treatment?
The great thing about braces is that the nature of the superelastic wires continue to work even without any adjustment. While it is true, that we tighten and change ties and sometimes wires at a visit, wires continue to work. When life and our schedule returns to normal, we will do more adjustments at your next appointment to keep your treatment on schedule.
I'm wearing aligners and I am running out or on my last aligner. What do I do?
Whenever possible, we are having patients wear the current set of aligners for a few more weeks to bridge the time until the next visit. As with braces, we will be able to make some adjustments to keep you on schedule.
I lost or broke my retainer. What do I do?
As you probably remember when you were in braces, teeth move pretty slowly. Even without a retainer for a few weeks, most people’s teeth don’t move or move minimally. It’s not going to be a problem to make a new retainer.
There is nothing more important than the health and well-being of our patients, team, and community. Stay healthy and safe.